The TIA Solution is supported by a dedicated team of professionals, helping you to optimise and protect your investment.
Optimising and Protecting Your TIA Investment
TIA is committed to the highest customer satisfaction and providing you with the very best level of maintenance services. The TIA Solution is backed by a consistent and predictable support policy that helps you to manage your support requirements as well as your plans to upgrade.
Predictable support lifecycles - To help reduce total cost of ownership (TCO) and to accommodate the longer corporate lifecycle of IT products, TIA commits to support two major releases (N/N-1) simultaneously. For releases where Mainstream Support has expired, TIA offers an optional Extended Support period.
Optimise your investment - Take advantage of the newest TIA Solution releases and upgrades, with access to the latest technological advances (new TIA architecture, platform or GUI) as well as a whole range of new functional features and design enhancements.
Keep your solution running smoothly - Technical incident support is available via the online TIA Support System, which is accessible 24x7. This method is quick and easy and ensures that the submitted incident gets to the best qualified support professional. Phone or email support is also available during normal business hours.
No charge policy - There are no hidden extra costs for getting fixes to your most critical problems. If a customer reports an issue that results in the need for a fix, then there will be no charges incurred for that fix.
